Privacy Policy for "Tala"

Effective Date: 08/28/2024

1. Introduction

Welcome to "Tala." This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. By using "Tala," you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller for the "Tala" app is:

FOKS Development GmbH
Schubertstraße 9, 01307 Dresden
datenschutz@foks.dev

3. Information We Collect

3.1. Personal Data

When you register and use the app, we collect the following types of personal data:

• Registration Information: Name, email address, and password used to create an account.
• Profile Information: Information about the resident of the care home you wish to contact.
• Communication Data: Messages you send and receive through the app, including media files (photos, videos, etc.).
• Technical Data: Device type, operating system, app version, IP address, and usage data.

3.2. Data Collection Methods

We collect data through the following methods:

• Registration Forms: Data entered during account creation.
• Communication Features: Data from messages and media shared via the app.
• Technical Logs: Automated collection of technical information during app use.

4. Use of Personal Data

We use your personal data for the following purposes:

• To Provide and Improve the App: To offer and enhance the features of "Tala," including communication between family members and care home staff.
• To Communicate with You: To send you emails related to account registration, verification, and updates.
• To Manage and Secure Accounts: To monitor and manage account activity, ensure the security of the app, and prevent misuse.
• To Comply with Legal Obligations: To fulfill legal and regulatory requirements.

5. Data Access and Disclosure

5.1. Internal Access

• Care Home Staff: The care home staff can access your personal data, except for your login credentials. They can view the messages sent through the app, including any media files.

5.2. External Disclosure

• No Third-Party Tools: We do not use external tools or services. The app is developed using Ionic, and no third-party services are integrated.

5.3. Legal Requirements

We may disclose your data if required to do so by law or in response to legal requests.

6. Security Measures

We implement reasonable and appropriate measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You can request deletion of your account, which will result in the removal of your personal data from our systems, subject to any legal retention obligations.

8. User Rights

You have the following rights concerning your personal data:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data.
• Restriction: Request restriction on the processing of your data.
• Objection: Object to the processing of your data.
• Data Portability: Request your data in a structured, commonly used format.

To exercise these rights, contact us at the details provided in section 2.

9. Communication and Reporting

• Messages and Media: Messages sent through the app are not encrypted. Media files shared via messages can be accessed by care home staff.
• Reporting: If you encounter inappropriate messages or content, you can report them. Care home staff will review reported messages.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

FOKS Development GmbH
Schubertstraße 9, 01307 Dresden
datenschutz@foks.dev

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